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Gaming computers with the lowest price guarantee in the Czech Republic and in Europe
Address: Opletalova 20, Prague 1
Telephone Number: +420 792 480 835

Complaints Procedure

Complaints Procedure

  1. In case of any problems, you can contact us in advance, preferably by phone, chat on our website, Facebook Messenger or email . Most problems are often only by phone.
  2. Send us a copy of the warranty card together with the goods (even the order number will suffice). INalways attach to the PC pre-filled Complaint report with description of the fault and return address and telephone contact. Complaint report can be downloaded here:    COMPLAINT REPORT
  3. Please fill in this complaint report for each case of return and claim.
  4. PC can be delivered to us in person (it is necessary to agree on the date of acceptance in advance due to possible absence from the operation) and after resolving the complaint to pick it up again, or it will be sent to your address, according to your preference.

Ordering a collection for complaints

Collection order for complaints

1.00 CZK – 299.00 CZK incl. VAT

Order the collection of your damaged equipment conveniently from anywhere (valid throughout the Czech Republic and Slovakia).

For your damaged / naughty computer, our contract carrier PPL will come and bring it to our premises.

To file a complaint, proceed as follows:

 

  1. In case of problems, you can contact us in advance, preferably by phone, chat on our site, Facebook Messenger, or by email. Most problems occur often only by phone.
  2. Fill in the description of the defect / problem in the note on the collection order.
  3. Carefully pack the computer, place a copy of the warranty card in the box, and double-wrap the corners of the box.

Important note:
The warranty does not cover software defects (damage to the Windows operating system, viruses, etc.), but only hardware defects! Don't get me wrong, but we can't take responsibility for computer viruses, malware, and software bugs caused by using your PC. In any case, we will solve these problems for you within the service, where we have very low prices for you, as we know our computers very well and we can make repairs efficiently.
In case of software errors, send the device for repair, not for a complaint. Collection free of charge can be applied only in case of a complaint (hardware defect). In the case of collection for repair, we charge only a part of the costs incurred for transport at PPL, usually 299 CZK with VAT for transport to and from us (2 x 149.50 CZK).
The warranty also does not cover, among other things, unprofessional interventions in the PC by the customer (e.g. often "messed up" BIOS setup due to added custom components, etc.). In this case, the collection is also charged.
It is necessary to pack the goods for the complaint properly in order to avoid damage during transport. Despite our warnings, we often receive really inappropriately packaged shipments.

Address for sending goods for a complaint (if you do not use the collection from us):

PcPraha computers - Konishev
Opletalova 20
11000 Prague
tel: +420 792 480 835

  • the product for ordering a pick-up for a complaint is set at CZK 1, as the e-shop does not allow you to order goods worth CZK 0. Of course, you will not pay anything and you do not have to.
  • goods are necessary pack properlyto prevent damage during transport (improperly packaged shipments often arrive). Describe it with the word "BEAUTIFUL".
  • package your next business day. up to two days, the PPL courier will pick you up from you and hand over the confirmation of receipt, he will affix the package himself with a shipping label with a delivery address

IMPORTANT WARNING:

The warranty does not apply to software defects (damage to the Windows operating system, viruses, etc.), but only to hardware defects! In case of software errors, send the device for repair, not for a complaint.

The warranty also does not cover, among other things, unprofessional interventions in the PC by the customer (e.g. often "messed up" BIOS setup due to added custom components, etc.). In this case, it is up to our discretion whether it is a repair or warranty intervention.

It is necessary to pack the goods for the complaint properly in order to avoid damage during transport. According to the conditions of the carrier, the packaging must be robust so that the goods are not damaged when falling from height 120 centimeters from the belt of the logistics center. Despite our warnings, we often receive really inappropriately packaged shipments.

Address for sending goods for complaint:

PcPrague computers
Opletalova 20
11000 Prague
tel: +420 792 480 835

Free transport

For purchases over CZK 50,000

Easy 14 day return

14 day money back guarantee

International warranty

Standard Warranty period 2 years

Secure payment

PayPal / MasterCard / Visa

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