How to proceed when accepting a shipment

At PcPraha.cz, we do everything to ensure that exactly the goods you ordered and in maximum quality arrive on time and in 100% condition. If this does not happen for any reason, follow these steps:

• The goods in the consignment do not match the goods on the purchase document

Call the number immediately
792 480 835

• The shipping container is visibly mechanically damaged

In the event of any damage to the transport packaging, write a record of the damage in the transport report with the driver. Damage registration is a mustif you do not write it, contact the courier and insist on writing later.

• Did you take over the damaged shipment and find out the damage only after the carrier left?

Czech Post

• Report the shipment at the latest the next working day at the Czech Post branch.
• Take the complete package of the shipment, invoice and ID card.
• At the post office, they will write a record of the damage and claim for damages (according to the conditions of the Czech Post, the customer becomes the owner of the shipment upon receipt of the shipment).
• The post office solves the statement on the result of the complaint procedure directly with you.
• In case of non-compliance with the timely reporting of the damage, the customer is exposed to the risk of rejection of the complaint.

PPL

• Within 7 days at the latest from the receipt of the consignment to the infoline 225 331 800 or by e-mail [email protected].
• If the damage is not reported within three days of receipt of the shipment, you run the risk of rejecting the complaint.

• Within 2 days at the latest make a record of the damage upon receipt of the consignment on the carrier's website.
• Then immediately send the goods back to PcPraha.cz together with a copy of the invoice and a cover letter.
• If you do not have access to the Internet, contact us at 792 480 835, where the operator will resolve the situation with you.
• If the damage is not reported within two days of receipt of the shipment, you run the risk of rejecting the complaint.