Your complaint will be processed immediately. Yes, you read that correctly: Immediately.
For example, you bring a broken computer to our store and we will repair it for you within a few hours: We will replace the non-functional part, or we will replace the entire PC with an identical one. It is therefore possible to expect the handling of the complaint in a matter of hours.
Each warranty repair is preceded by a basic diagnosis of the problem, where it is necessary to determine which part of the gaming PC set is not working properly. We perform this diagnostics in full free of charge.
This means that you do not pay anything even if the problem with the PC will not be on our side. You do not pay anything even if it is an unauthorized complaint. So don't be afraid and don't hesitate to contact us with a disobedient computer.
Remote diagnosis of a PC problem. By mutual agreement, we will help you identify the problem with your computer remotely via TeamViewer or Skype. You have full control over your computer throughout the diagnostics.
Remote computer repair. We will repair a broken computer or its component remotely. We will send you an express by post / courier spare part - component and our technician will instruct you and guide you to replace it. Don't worry, it would be complicated: we know our computers very well, so we know exactly the most appropriate way to fix them, where to put and replace.
Even after the warranty expires, we will not forget you and take care of problems associated with your disobedient PC. This applies to all products we supply, especially gaming computers, even after a longer period after the warranty expires.
Free PC upgrade, you only pay the price of new components. We buy old components. Demands for gaming PCs are rising and you don't have to spend money to buy a new PC. We will take care of the upgrade of your PC purchased from us. This applies throughout the warranty period PcPraha No-worries.
The complaint does not last 30 days, but is processed immediately, without waiting and in addition free of charge - No worries
Actual warranty for the entire warranty period. Yes, you will be provided with a real full warranty beyond the statutory warranty, just as you would expect.
If the error is elsewhere and is not related to our product, for example, the problem is of a purely software nature, so we can help you and offer you a solution so that you can use your computer. Free minor repair. Otherwise at a special reduced price during the warranty period PcPraha Bez-worries. We also know how to reinstall the game computer for a special price and put it in its original settings, just like when you unpacked it on the first day.
Possibility to extend the warranty for more years than the standard statutory warranty.
Free computer upgrade. You only pay for the prices of the components we upgrade.
Reduced prices for selected services for you.
Examples of commercial warranty PcPraha Bez-worries:
Mr. Šikovník from Olomouc is annoyed by his gaming computer. He wrote to us
in the evening on the messanger and after examining by our technician it is evident that the problem is exclusively on the side
graphics card that shuts off after prolonged playing. The Lord has several options:
Either he comes to our computer with us and we fix it for me immediately, or
the lord will only bring a graphic card to us and we will exchange it for him so that
he didn't have to pull with the whole PC set. Or to Mr. Lord Šikovník
we will send the same graphics card and the master will exchange it himself at home according to ours
instructions and then send us his broken card back. The Lord chooses
option 3 and so we send him a new graphics card, which you then get
he changes himself and sends us back in the box he just got his naughty one
Mr. Rozemberg is chopped up by computer games and
it can't shut down windows. So he turns to us. The Lord is from far and wide
village near Karlovy Vary and so by remote diagnostics we find out that
all the components of the computer are working properly and its problem is
software origin. The Lord then admits that problems arise
after downloading the infected email and using the cracked utility on the computer to download
latest game. The grief of naughty malware on the PC is more and
so we recommend Mr. Rozemberg to reinstall the computer in the future
use of antivirus software. The Lord pays nothing is included in the price of the package PcPrague No Worries. We will offer the Lord a reinstallation of the PC, but to what extent the Lord is
from afar and has an acquaintance who knows and is happy to help him, the lord leaves
Rozemberg reinstalled on your friend. How many chocolates did the gentleman give to a friend
we don't know, but nothing was charged from us.
Price of the PcPraha No-Worry guarantee
The price of the warranty service package and extended warranty is individual for each of our products. In general, this is the percentage price by which the product is increased upon payment. You will see everything in your order.