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Gaming computers with the lowest price guarantee in the Czech Republic and in Europe
Address: Opletalova 20, Prague 1
Telephone Number: +420 792 480 835

Frequently asked questions

ORDER / PURCHASE

We will be happy to advise you on the selection of the ideal product, especially the gaming computer, on our chat website or write to us at technicke@pcpraha.cz

 

The deadline for delivery of computers by courier is usually 3 working days. In the case of personal collection, it is from zero to two days.

We will inform you by e-mail about the progress of the order. For orders shipped by courier, you will receive a package tracking number. In the case of orders with a personal lift, we will send you an email inviting you to pick up in person when everything is tested and ready.

 

Unfortunately, we are unable to tell you such accurate information. It always depends on several factors that are difficult to predict accurately. But many times we chase it the same day until 18:00.

We will monitor your order with you at the agreed place with us for five working days.

Contact us via chat on our site - for example messenger chat, whatsapp, or by phone.

Contact us via chat on our site - for example messenger chat, whatsapp, or by phone.

Contact us via chat on our site - for example chat, whatsapp, or by phone

You can, within 14 days of the issuance of the document, from a natural person to an entrepreneur or from an entrepreneur to an entrepreneur. Just send a request to obchodni@pcpraha.cz

COMPLAINTS AND RETURNS OF GOODS

Contact us via chat on our site - for example chat, whatsapp, or by phone, or fill out contact form. Don't worry, we will solve everything.

 

If the entire shipment, including packaging material, is damaged, please follow the instructions on how to proceed when accepting the consignment.
 
For damage to goods that could not be caused by shipping, contact us via chat on our site - for example, messenger chat, whatsapp, or by phone.

You can return the goods within the 14-day trial period, which is purchased via e-shop, by phone or email.

Contact us by email at reklamace@pcpraha.cz, or contact form on our website.

Please read as well Complaints Procedure, will help you answer many questions ..

Contact us via chat on our site - for example chat, whatsapp, or by phone. And please proceed according to Complaints procedure.

By law, we are obliged to handle complaints by 30 days from its submission, but we try to make everything happen in the shortest possible time.

For warranty PcPraha No-Worries the handling of the claim is immediate, usually the same day, that is, until 1 day.

Because we send the goods to an authorized service center for professional assessment, we are not able to provide all the detailed conditions.
 
If you have a warranty PcPraha-BezStarostí, then you do not have to ask about the status of the complaint in the longer term. You will receive an answer now.

We always decide on complaints on the basis of an expert assessment by an authorized service. You can dispute this expert opinion with another expert opinion, such as an expert opinion. For more information, visit Complaints procedure.

SERVICES AND SERVICE

Yes, we do. Especially repairs of PcPraha gaming computers. You can find a detailed list and prices of services we provide for computers here.

 

You can select these services in the first step of the shopping cart. For extended warranty and warranty PcPraha No-Worries you can also decide later, we will be happy to arrange it for you in person or by phone within 14 days of purchase.

All information about the assembly of your own PC sets can be found here.

 

We will be happy to accept a gaming computer or gaming PC set for you after-warranty service, especially if you have not purchased them from us. See more information here.

 

OTHER

If you really want to do this, just ask us by filling out the form.

 

In the footer of each such e-mail there is an option to unsubscribe (at the very bottom).

 

We have a stone shop in the very center of Prague, 2 minutes from the horse on Václavák, at the address: Opletalova 20, Prague 1.

We are available from Monday to Friday from 9:00 to 17:00 and on weekends by prior arrangement.

Free transport

For purchases over CZK 50,000

Easy 14 day return

14 day money back guarantee

International warranty

Standard Warranty period 2 years

Secure payment

PayPal / MasterCard / Visa

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