Order the collection of your damaged device conveniently from anywhere (valid throughout the Czech Republic and Slovakia).
For your damaged/naughty computer, our contracted PPL carrier will come and bring it to our facility.
To make a claim, proceed as follows:
- In case of problems, you can contact us in advance, preferably by phone, chat on our page, Facebook Messenger, or by email. Most problems occur frequently can only be resolved by phone.
- Fill in the description of the defect/problem in the note for the collection order.
- Carefully pack the computer, put a copy of the warranty card in the box and reinforce the corners of the box with double packing.
The warranty does not apply to software defects (damage to the Windows operating system, viruses, etc.), but only to hardware defects! Don't take this the wrong way, but we cannot take responsibility for computer viruses, malware and software errors caused by PC use. In any case, we will solve these problems for you as part of the service, where we have very low prices for you, as we know our computers very well and can do repairs efficiently.
In case of software errors, send the device for repair, not for a claim. Collection free can only be used in the event of a complaint (hardware defects). In the case of collection for repair, we charge only a part of the costs incurred by the transport at PPL, usually CZK 299 including VAT for transport to us and back (2 x CZK 149,50).
Among other things, the warranty also does not cover unprofessional interventions in the PC by the customer (e.g. often "discarded" BIOS setup settings due to added own components, etc.). In that case, collection is also charged.
The goods for a claim must be packed properly to avoid damage during transport. Despite our warnings, we often receive very inappropriately packaged shipments.
Address for sending goods for a claim (if you do not use collection from us):
PcPraha computers - Konishev
tel: + 420 792 480 835
- the product for ordering collection for a claim is set to the amount of CZK 1, as the e-shop does not allow ordering goods worth CZK 0. Of course, you won't pay anything and you don't have to.
- the goods are necessary pack properly, to avoid damage during transport (We often receive inappropriately packaged shipments). Describe with the word "FRAGILE".
- get the package the next working day. up to XNUMX days