Please fill in this complaint report for each case of return and claim.
Order your computer for free.
1.00 Kč – 299.00 Kč
For your damaged / naughty computer, our contractual carrier PPL will come and bring it to our establishment.
The warranty does not cover software defects (damage to the Windows operating system, viruses, etc.), but only hardware defects! Do not take it wrong, but we cannot take responsibility for computer viruses, malware and software errors caused by using your PC. Anyway, we will solve these problems in service, where we have very low prices for you, because we know our computers very well and we can make repairs efficiently.
In the case of software errors, send the device for repair, not for a claim. Svoz free can be applied only in case of complaint (hardware defects). In case of transport for repair we charge only part of the costs incurred by the transport at PPL, usually CZK 299 incl. VAT for transport to and from us (2 x CZK 149.50).
The warranty also does not cover, among other things, unprofessional interference with the PC by the customer (eg often "discarded" BIOS setup settings due to added custom components, etc.). In this case, the collection is also charged.
Goods for complaints must be properly packed to avoid damage during transport. Despite our warnings, we often receive very unsuitable packages.
PcPrague Computer - Konishev
tel 792 480 835
|Type of Service||
Collection of Complaints - Free, Collection / Repair
The warranty does not apply to software defects (damage to the Windows operating system, viruses, etc.), but only to hardware defects! In case of software errors, send the device for repair, not for a complaint.
Among other things, the warranty also does not apply to unprofessional interventions in the PC by the customer (eg often "scattered" BIOS setup settings due to added custom components, etc.). In that case, it is at our discretion whether it is a repair or warranty intervention.
The goods for the complaint must really be packed properly to prevent damage during transport. According to the conditions of the carrier, the packaging must be robust so that the goods are not damaged when falling from height 120 centimeters from the belt of the logistics center. Despite our warnings, we often receive really badly packaged shipments.
PcPraha computers - Konishev
tel 792 480 835