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Gaming computers with the lowest price guarantee in the Czech Republic and Europe
Address: Opletalova 20, Prague 1
Phone: +420 792 480 835

Frequently asked questions

ORDER/PURCHASE

We will be happy to advise you on the selection of the ideal product, especially a gaming computer, on our web chat or write to us by e-mail at technicke@pcpraha.cz

 

The deadline for delivery of computers by courier is usually 3 working days. In the case of personal collection, it takes from zero to two days.

We will inform you about the progress of the order by email. For orders shipped by courier, you will receive a package tracking number. In the case of orders with personal pickup, we will send you an email inviting you to pick up in person when everything is tested and ready.

 

Unfortunately, we are unable to give you such precise information. It always depends on several factors that are difficult to predict precisely. But many times we make it the same day by 6:00 p.m.

We will monitor your order for you at the agreed location for five working days.

Contact us via chat on our website - for example, messenger chat, whatsapp, or by phone.

Contact us via chat on our website - for example, messenger chat, whatsapp, or by phone.

Contact us via chat on our website - for example chat, whatsapp or by phone

You can, within 14 days from the issuance of the document, from a natural person to an entrepreneur or from an entrepreneur to an entrepreneur. Just send a request to obchodni@pcpraha.cz

COMPLAINTS AND RETURNS OF GOODS

Contact us via chat on our website - for example chat, whatsapp, or by phone, or fill out the form contact form. Don't worry, we'll sort everything out.

 

If the entire shipment, including the packaging material, is damaged, please proceed according to the how-to instructions proceed when taking over the shipment.
 
In the case of damage to goods that could not have been caused by transport, contact us via chat on our website - for example, messenger chat, whatsapp, or by phone.

You can return goods purchased through the e-shop, by phone or email within the 14-day trial period.

Contact us by email at the address reklamace@pcpraha.cz, or contact form on our website.

Please read it as well Complaints Procedure, will help you answer many questions..

Contact us via chat on our website - for example chat, whatsapp or by phone. And please proceed according to Complaints Regulations.

By law, we are obliged to handle the complaint by 30 days from its submission, but we try to make everything happen in the shortest possible time.

For warranty PcPrague Without Worries the processing of the claim is immediate, usually the same day, that is until 1 day.

Because we send the goods to authorized service centers for expert assessment, we are not able to provide all the detailed conditions.
 
If you have a warranty PcPrague-Carefree, then you do not need to inquire about the status of the claim in the longer term. You will receive an answer immediately.

We always decide on complaints based on a professional assessment by an authorized service. You can contradict this expert opinion with another expert opinion, for example an expert opinion. You can find more information in Complaints Regulations.

SERVICES AND SERVICE

Yes, we do. In particular, repairs of gaming computers of the PcPraha brand. You can find a detailed list and prices of the services we provide for computers here.

 

You can select these services in the first step of the shopping cart. For extended warranty and warranty PcPrague Without Worries you can decide additionally, we will be happy to arrange it for you in person or by phone within 14 days of the purchase.

You can find all the information regarding the assembly of your own PC assemblies here.

 

We are happy to accept your gaming computer or gaming PC assembly for post-warranty service, especially if you did not buy them from us. You can find more information here.

 

OTHER

If you really want to do it, just ask us by filling out the form.

 

There is an option to unsubscribe in the footer of each such e-mail (at the very bottom).

 

We have a brick-and-mortar store in the very center of Prague, 2 minutes from the horse on Václavák, at: Opletalova 20, Prague 1.

We are at your disposal from Monday to Friday 9:00-17:00 and on weekends by prior arrangement.

Free transport

When purchasing over CZK 50,000

Easy 14 day returns

14 day money back guarantee

International warranty

Standard Warranty duration 2 years

Secure payment

PayPal / MasterCard / Visa

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