FAQ

By bank transfer (in Czech crowns or euros, in US dollars by arrangement), in cryptocurrency (USDT or USDC) or in cash at our shop. Card payment will be available soon. You will see the options available for your order at checkout; account numbers and addresses for crypto payments are on the Shipping and payment page.

We accept the stablecoins USDT via the Tron network (TRC20) and USDC via the Ethereum network (ERC20). We confirm the exchange rate and amount in your order (the confirmed rate is valid for 12 hours, by arrangement up to 24 hours); the addresses are on the Shipping and payment page. Send only via the network stated – if you pay via a different network, the funds will be lost.

Yes, we invoice private individuals as well as companies with a company ID and VAT number. Companies registered for VAT in another EU country are invoiced without Czech VAT (reverse charge), provided they have a valid VAT ID in VIES and the goods are shipped to their country.

We sell new miners as pre-orders in batches, and as standard the full amount is paid upfront, because we pay the manufacturer straight away. You can, however, pay a 50% deposit – the miner price is then about 2% higher. At checkout you will see the full price, but you pay only the deposit, by bank transfer or cryptocurrency, within 3 working days of the order confirmation. You pay the balance before the goods are dispatched, within 7 days of our request. If the manufacturer delays delivery, the date moves by the length of that delay and we will let you know.

Call us on +420 792 480 835 or email obchod@pcpraha.cz with your order number. We will sort out any change to delivery, payment or items with you.

You can display prices on our website for reference in Czech crowns, euros or US dollars. At checkout you pay in Czech crowns, or in euros for delivery to another EU country. Payment in US dollars can be arranged with us.

Free collection from our shop in Prague 10, delivery within Prague in 24 hours for CZK 699, or shipping by courier – within the Czech Republic via UPS or PPL for CZK 299 (free from CZK 70,000), usually in 1–2 working days, to the EU (including Slovakia) via UPS or DPD from CZK 590 depending on the parcel weight and the country (neighbouring countries / other EU countries), with the exact price shown at checkout; parcels over 100 kg and shipping outside the EU are handled individually. Parcels are always insured. You will see the shipping cost in your basket. Details are on the Shipping and payment page.

Within the Czech Republic we ship a heavy ASIC miner via UPS or PPL for CZK 299, free for orders from CZK 70,000. Shipping to the EU (including Slovakia) via UPS or DPD costs from CZK 590 depending on the parcel weight and the country (neighbouring countries / other EU countries), with the exact price shown at checkout; parcels over 100 kg, multiple units, soundproof boxes and shipping outside the EU are priced individually – write to us. Miners bought for our hosting go straight to the data centre and shipping is included in the price.

Goods in stock are prepared as soon as possible. For goods from a supplier we confirm the estimated date in your order, and for pre-orders the date of the batch you choose applies. We keep you informed about your order status by email, and you will receive a tracking number when it ships.

Rostovská 260/2b, 101 00 Praha 10 – Vršovice, a short walk from Praha-Vršovice railway station. We are open Mon–Fri 9:00–17:00 and closed at weekends. More on the Contact page.

Record any visible damage with the courier in a damage report and take photos. If you only discover the damage later, keep the packaging and contact us the same day. You will find the procedure in the How to receive your parcel section.

24 months from receipt on new goods, including purchases by companies. 12 months on used miners from our used section. 7 years with no exceptions on new ASIC miners bought from us that run on our hosting, for as long as the miner stays with us. 24 months on parts replaced during a repair. More on the Warranty and claims page.

Call or write to reklamace@pcpraha.cz and bring the device to our shop, send it by post or book a courier collection. We will settle the claim within 30 days at the latest. The procedure is on the Warranty and claims page.

Yes, if you bought it as a consumer through our online shop (including with collection in person). You may try the miner out – plug it in and check the hashrate and temperatures, roughly up to 24 hours of operation. However, if it has been mining on a pool for several days, you are returning used goods and we will deduct the loss in value from the refund. Purchases by companies and purchases made directly in our shop do not carry the 14-day right of return. Details are in our terms and conditions.

Diagnostics is free if you have the repair done with us. It is also free if the repair would cost more than a new device. It is charged only if the fault is repairable and you decide to have it repaired elsewhere.

Yes. On handover we fill in a short handover report with the result of the workshop test, and you confirm that you will run the board with the correct power supply, cooling and firmware. Replaced parts carry a 24-month warranty. If something doesn't work at home, we always try to find a solution together.

ASIC miners of all models including the latest ones, solar inverters, graphics cards, laptops, PCs, monitors, projectors, tablets and consoles. We do not repair large household appliances. More on the ASIC miner service and PC and laptop service pages.

It depends on the hashrate, power consumption, electricity price and the current coin price. You will find a live profitability table, recalculated every hour, on the ASIC miner profitability page.

For a flat or house, there are quiet miners in our Home mining collection, some of which also work as a space heater. A more powerful machine can be quietened with our soundproof box.

Yes, used miners with a 12-month warranty are in our Used collection.

We offer miners for Bitcoin (SHA-256), Kaspa, Litecoin and Dogecoin (Scrypt), Zcash, Dash and BTCB2 with Siacoin. You will find an overview by coin in our ASIC miners collection.

In data centres in several countries, for example the USA, Finland, Norway, Nigeria, Ethiopia or Dubai. Current locations, electricity prices and availability are on the Hosting page.

If you prepay for electricity, you get a 4% discount for 1 year, 12% for 3 years and 30% for 7 years. Details are on the Prepaid electricity page.

After registering at hosting.pcpraha.cz you have a hosting client account where you can track the earnings of your machines. In the account you set up your wallet and either request withdrawals manually or switch on automatic payouts once a threshold is reached. You can order a cash withdrawal in the PCPRAHA app.

New ASIC miners bought from us that run on our hosting come with a 7-year warranty, with no exceptions. It applies for as long as the miner is hosted with us, and any repair is carried out on site in the data centre. This warranty does not cover machines bought elsewhere. More on the Warranty and claims page.

Yes. The hosting price is higher for such a machine and the 7-year warranty does not apply to it. First you send the machine to us in Prague, where we check its condition. We send machines to the data centre in larger batches (at least 25 ASICs), so your machine will wait with us until the batch is full. Details are on the Hosting page.

No. Hosting prices are quoted without VAT for all customers, because the hosting is operated by a company based in the USA.

Our shop has a Bitcoin ATM, which currently supports Bitcoin only. We are preparing an expansion to roughly 250 cryptocurrencies. More on the Crypto exchange page.

We exchange other coins at our shop as a P2P exchange. Contact us in advance on +420 792 480 835 and we will agree the details.

Yes, the PCPRAHA app is available for iPhone and iPad. We do not have an Android version yet.