Shipping policy
You can collect your goods free of charge at our shop in Prague, have them delivered within 24 hours anywhere in Prague, or we can ship them within the Czech Republic (free from CZK 70,000), to Slovakia and to other EU countries. Below you will find an overview of shipping options, delivery times and what to do when your parcel arrives.
Delivery options
| Option | Where | Price |
|---|---|---|
| Collection from our shop | Rostovská 260/2b, 101 00 Praha 10 – Vršovice (Mon–Fri 9:00–17:00) | free |
| Delivery within Prague in 24 h | addresses in Prague (postcodes 1xx xx), for goods in stock in Prague, on working days | CZK 699 |
| Courier (UPS or PPL) – Czech Republic | to your address | CZK 299, free from CZK 70,000 |
| Courier (UPS or DPD) – Slovakia and other EU countries | to your address | from CZK 590 depending on weight and country, exact price at checkout |
| Outside the EU, containers and larger deliveries | by arrangement | individually – write to us |
You will see the shipping cost for your order in the basket before you place it. Within the Czech Republic we ship via UPS or PPL, and to Slovakia and other EU countries via UPS or DPD – whichever works better for the particular parcel. Within the Czech Republic, parcels are usually delivered 1–2 working days after dispatch. All parcels are sent insured. For collection, we will email you as soon as your order is ready to pick up.
ASIC miners, soundproof boxes and other heavy goods
ASIC miners and our soundproof boxes can weigh 40–50 kg. Within the Czech Republic we ship a heavy ASIC miner via UPS or PPL for CZK 299, and shipping is free for orders from CZK 70,000. In Prague we can deliver a miner in stock within 24 hours for CZK 699.
Shipping to the EU (including Slovakia) via UPS or DPD costs from CZK 590 depending on the parcel weight and the country (neighbouring countries / other EU countries); the exact price is shown at checkout. Parcels over 100 kg and shipping outside the EU are handled individually. If you are sending several units at once or a soundproof box, write to us in advance – we will confirm the shipping cost in our quote.
Containers and larger deliveries for farms are always handled individually – get in touch and we will arrange transport and timing.
Miners bought for our hosting
If you buy a miner straight for our hosting, you do not need to deal with shipping at all. The miner goes directly to the data centre and shipping is included in the price for hosted miners.
When your goods will arrive
- Goods in stock in Prague – we dispatch them or prepare them for collection as soon as possible.
- Goods from a supplier – we will confirm the estimated delivery date in your order.
- Pre-orders (batches) – the delivery date depends on the batch you choose. We will confirm the date in your order. If the manufacturer delays delivery, the date moves by the length of that delay and we will let you know.
We keep you informed about your order status by email. When we ship your parcel, you will receive a tracking number. We hold a ready order at the shop for 5 working days. If you cannot collect it within that time, let us know and we will sort it out.
How to receive your parcel
We pack parcels carefully, but anything can happen in transit. If you follow these steps, we can resolve any damage quickly and without disputes with the carrier.
1. Check the packaging while the courier is still there
- Inspect the box: dents, tears, wet patches, re-taped seals.
- Is the packaging visibly damaged? Record the damage with the driver (on the delivery note or in the courier's terminal) and take photos of the box. If the courier refuses to record it, insist on it.
- If it looks as though someone has opened the parcel, you do not have to accept it.
2. The contents do not match your order
Call us straight away on +420 792 480 835. We will sort everything out.
3. You found the damage only after the courier left
- Do not throw away the box or the packing material. The carrier may want to see them.
- Photograph the packaging from all sides, the label with the tracking number, the packing material and the damage to the device.
- Do not plug a visibly damaged miner or power supply into the mains.
- Contact us the same day, by phone or at reklamace@pcpraha.cz. We will handle the claim with the carrier for you – we just need the photos and the damage report.
Carriers have short deadlines for reporting damage, often only a few days for hidden damage. That is why it is important to contact us immediately.
Questions about shipping?
Call +420 792 480 835 (Mon–Fri 9:00–17:00), email obchod@pcpraha.cz, or drop by our shop. You will find all contact details on the Contact page. Detailed rules are set out in our terms and conditions.
Payment methods and information about deposits for pre-orders can be found on the Shipping and payment page.